| Out-of-stocks aren’t rare. They’re routine. And when they happen, shoppers don’t wait. They switch.
Availability wins.
|
|
|
|
| When inventory breaks, demand doesn’t pause. You lose it.
|
- They substitute
- They check another retailer
- They abandon
|
How Brands Protect Demand: SmartSubstitution
|
SmartSubstitution helps brands hold onto demand when availability breaks.
|
- Dynamically recommends in-stock alternatives
- Keeps shoppers within your brand portfolio
- Maintains conversion at the moment of intent
|
|
|
|
| Because when
availability breaks,
performance shouldn’t. |
Want more insights like this on what drives and breaks conversion?
|
| |
|
|
| We’re keeping the conference momentum going and will be at these upcoming events:
|
|
|
|
| Key Takeaways from Shoptalk
|
The theme of Shoptalk 2026: Retail in the Age of AI.
Across sessions, it was clear this is becoming a core driver of how retailers and brands operate, make decisions, and scale.
|
What resonated most with us:
|
|
|
|
| | Self-delivery could reshape fulfillment entirely
|
This one stood out as we think about fulfillment mechanisms – and how they may evolve. A new paradigm is emerging where autonomous vehicles run errands, from grocery pickup to returns. The implication: a fundamental shift in the role of the store and the infrastructure required to support it.
|
|
|
|
| | Retail is becoming more customer-led, not product-led
|
The strongest brands are using customer data to guide targeting, merchandising, and lifecycle strategy, not just optimize campaigns. The implication: intent needs to be acted on in real time, at the moment a shopper is ready to buy.
|
|
|
|
| |
Physical and digital retail need to work as one system
|
Stores aren’t going anywhere – they’re evolving into connected parts of the shopping journey. As paths to purchase stretch across channels, connecting those moments and ensuring they convert is becoming critical.
|
|
|
|
| Walmart: ChatGPT Checkout Converts 3x Worse
Read more →
|
| As Alcohol Sales Slump, Retailers Lean into Digital Rebates
Read more →
|
| Amazon Expands AI-Driven Commerce at Massive
Read more →
|
|
|
|
Manage your preferences | Opt Out using TrueRemove™
Got this as a forward? Sign up to receive our future emails.
View this email online.
|
75 5th St NW Ste 2000 | Atlanta, GA 30308-1026 US
|
|
|
This email was sent to ashley.mcadams@smartcommerce.com.
To continue receiving our emails, add us to your address book.
|
|
|
|
