Dear LMU Faculty and Staff,
As students, faculty, and staff return to the campus after 18 months of learning, teaching, and working off-campus, ITS wants to offer some technology updates and reminders to help you with a smooth transition back to the in-person settings.
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WiFi Connections Reminder
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| You have most likely changed your password since you were last on campus and you may find your laptop or mobile device will not automatically reconnect to LMU-Wireless.
You will need to clear/forget that previous connection and then reconnect (both to be prompted to enter your username/password as well as accept a new Wifi security certificate). Please navigate to the ITS Knowledge Base article ( KB0010687) for instructions on how to forget a network.
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What to expect from your computer when you come back onto campus after being away for a while:
- Gather Your Equipment
Gather any LMU-issued equipment that you took home so you can return to campus. This may include a computer, cables, monitor, keyboard, mouse, docking station, printer, headset, webcam, or similar. If you received a loaner laptop, please contact the ITS Service Desk to schedule drop-off/pickup.
- Technical Support
While face-to-face service will be available, please note that the ITS support team will take a “remote first” approach to technical support. If in-person support is necessary, we require that both parties follow the university’s COVID safety guidelines, including maintaining social distancing, wearing appropriate PPE/mask, and have the absolute minimum staff present to minimize contact for your safety and ours.
- ITS Service Desk
Stop by the ITS Service Desk, located on the 2nd floor of the William H. Hannon Library, Mon - Fri, 8 am to 6 pm.
For additional information on back-to-campus technology updates, refer to this LMU This Week Express email sent by LMU MarComm on Aug. 12.
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Instructional Technology Support
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Please reach out to your Instructional Technologist as soon as possible for support with all of your teachings with technology needs, including strategizing technology use in the classroom this fall. Find your Instructional Technologist here.
Over the past several months, there have been many updates to Brightspace, both big and small. There have been significant improvements for managing accommodations, LaTeX, @ mentions in discussions, automated captions in video notes, and printing rubrics, and more! A comprehensive list of changes can be found at KB0011019.
The integration between VoiceThread and Brightspace has been upgraded, allowing better connection between the two systems and VoiceThread Assignment grades to pass back to Brightspace. Further information can be found in this Knowledge Base Article ( KB0011022).
Reminders for the common start of the semester task:
- The Teaching website has a ton of great ideas to get started
- Brightspace Top 10 features lists
- If you need your Brightspace courses merged, fill out this form
- If you would like to record your class session using Echo360, fill out this form
- The Faculty Reference Card contains essential links and tools
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Classroom and Lab Technology Update
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Beginning on Aug. 30, ITS Classroom Support will reopen for the fall semester.
ITS has updated the technology in more than 80 classrooms this summer to improve reliability and improve remote support capabilities. In addition, new microphone and web conferencing options have been added to classrooms across campus.
If you have any questions or concerns about a learning space you will be teaching in, please reach out to the Instructional Technologist for your school or college.
ITS has work-study positions open at both the ITS Service Desk and Classroom Support. Referrals welcome.
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Creative Services Studios
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Introducing the new Creative Services Studios located in University Hall 3218 that provides faculty with user-friendly, state of the art video recording studios to create high quality, professional video course materials.
- Three all-in-one recording studios that will be ready by the fall semester to record and will be supported by creative service staff
- Faculty may easily record lectures, demonstrations, podcasts, instructional material-all while being fully supported live by a creative service staff
- All content is edited live, so faculty post-production work is kept at a minimum
For more information about this studio and scheduling your appointment (coming soon), visit the ITS Creative Services.
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As stated in the previous email, you now have a much easier and convenient way to perform these tasks:
- Look up your account information - University ID, primary email address, and username
- Reset your password
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Have additional questions? Contact the ITS Service Desk
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