Jeppesen FRM News Flash JUN'19 www.jeppesen.com/frm Fatigue Risk Management tools that make a real difference Norwegian Applies Jeppesen Concert and BAM Norwegian, the world's fifth largest low-cost operator with multiple SkyTrax awards and some 160 aircrafts, have chosen to procure the Boeing Alertness Model and Jeppesen Concert. Jeppesen Concert has been implemented to assess and track a multitude of safety performance indicators for fatigue risk in both planned and flown rosters. "Norwegian has a wide and diverse operation in many different regions. Jeppesen Concert provides us with an ability to assess fatigue risk, and a range of other related roster metrics across our entire operation, and enables tracking development over time as well as drilling into details when needed", says Guro Halvorsen Poulsen, Senior Vice President NAR Crew Management at Norwegian. "Getting up and running with Concert was a smooth process and we already have predictions for four million flight assignments available for analysis." Susanne Hörmander, Sales Director at Jeppesen adds, "This is an important project for Jeppesen and we are very proud to be selected by Norwegian to provide fatigue risk analytics capabilities to one of the most significant operations in the region".  (Please find here more information about Jeppesen Concert and BAM.) Development Partners Meeting in Gothenburg The Jeppesen Crew & Ops Development Partners Meeting (also known as CDP) gathered together close to 200 crew and fleet professionals in Gothenburg in mid-May. The meeting contained 28 different sessions on optimization, crew planning, ops solutions, infrastructure, deployment and much more, even the topic of quantum computing was included.  This annual gathering of experts keeps growing in importance, and serves the purpose of collecting customer feedback, discussing on-going research efforts and trends, as well as facilitating information exchange between subject matter experts.  David Karlsson, technical modelling expert at Jeppesen, provided an update on the progress of our work towards the next version of BAM. The research, driven by large quantities of collected data, builds on the work done for the 2014 validation paper and targets a release of BAM 3 before next summer. More information will follow this fall in Dubai at the annual users conference. Increased Fatigue Risk Awareness with Apple Watch Even with individual differences present, the similarities are significant in how most of us react to sleep debt, extended wakefulness and time of day. The risk of a lapse, slip, mistake or violation will accelerate with increased sleepiness. An objective science-based assessment may also be highly valuable for creating additional risk awareness among crew. CrewAlert Pro, the long-standing lead FRM app for aviation professionals, can already personalise a prediction to individual diurnal type, habitual sleep length as well as use sleep logged in Apple Health. And the roster data can be updated with one single tap. With our latest release (now available on Appstore) we have added two ’complications’ for the Apple watch face; the current predicted KSS level and the predicted remaining time awake until the next warning limit. So why not load up your roster, log your sleep, and enjoy these two new fatigue risk awareness features powered by the Boeing Alertness Model. Picture: predicted current KSS, here 5.6, in the lower center, and remaining time awake to next warning limit, here 3 hours, to the upper left.   Do you Action Representative Data? Out of a thousand flight assignments for pilots and cabin crew, it is not unusal for an airline to receive just a handful of fatigue reports. It is well known that fatigue is heavily under-reported for a number of reasons: The effort for crew associated with submitting a report. It is easy to pospone sumission when tired, and later it may be forgotten, or feel less relevant. A skepticism from crew regarding the report being actioned and leading to any changes. Fear of negative consequenses  The convenience sampling that fatigue reports constitute can serve a good purpose for finding and addressing deviations or problems on an individual level, but will not make a good basis for informing decisions about improving rostering practices. The data is simply not representative for the overall population. For really being informative, a broader and more unbiased sample is needed: a fatigue data collection in much larger numbers and where crew can also report feeling just fine.  At Jeppesen, we have developed tools for simple, fast and safe large-scale data collections from crew. These data collections deliver more unbiased and representative data for the actual fatigue risk experienced by the crew population, compared to just a few fatigue reports. Collecting the data is free of charge, provided it can be used also for model improvements and validation in our collaborations with scientists. Please contact us here if you like to know more. Meet up with the Jeppesen experts: JUN 18-19: FRM Training Course, Gothenburg SEP 9-13: Shiftwork & Working Time Symposium, Coeur d'Alene, Idaho OCT 8-9: FRM Training Course, Gothenburg OCT 21-24: Jeppesen Users Conference, Dubai Missed out on the previous NewsFlash? It's right here. jeppesen.com/frm +46 31 720 81 00 Send us an Email www.jeppesen.com/frm

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