Amy and her team rely on CDR Rules to quickly identify and catch fraud. She says, “Protector’s flexibility allows us to easily customize rules, so we can target fraud relevant to our customers and our business model. Equinox Support is also available to help configure changes, too. For example, the fraud team previously manually typed data in spreadsheets. This process is now automated in Protector via a new report Equinox created. They listened to our needs and provided a solution that saves us a lot of time! And this is just one small example.” Amy is also quick to point out that the Equinox Support team is extremely responsive, “they are always there, giving us immediate attention—day and night, followed by a quick resolution or explanation.”
When she’s not using Protector to save her company money, Amy enjoys the great outdoors. She loves spending time with her family in any setting but in particular at their Lake Tahoe cabin. She also relishes a little therapy in her own yard; trimming bushes, planting, and weeding. As a decade-long season ticket holder, you can also find her at the Raiders games with her husband (now looking forward to the excuse for a long weekend in Vegas!).
Equinox gratefully acknowledges Amy’s contributions to the Protector community and user group meetings! It’s been a pleasure getting to know and work with Amy the last 7 years. A hearty thanks to Amy!
