Dear Campus Partners,
ISEO is preparing to launch Sunapsis, a new, improved system to manage international student and scholar cases and services. On Monday, March 18, Sunapsis will replace International Student and Scholar Management (ISSM) in the first phase of implementation. In preparation for the ISEO's upcoming system migration, a processing freeze will take effect on Saturday, March 9, 2024 through Sunday, March 17, 2024. During this time, ISEO's systems to process immigration documents and advise students will be unavailable. Please note the following impacts to ISEO Student and Scholar Services during the freeze:
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Advising Services: From Monday, March 11, 2024 through Friday, March 15, 2024, advising services will be very limited. Visit our website for hours and availability. Students and scholars may continue to reach ISEO for emergency travel and document needs.
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Student Requests - Longer Processing Times: From Monday, March 11, 2024 through Friday, March 15, 2024, ISEO will only process documents to support emergency requests. While students may continue to access and submit requests in iPortal, students should be prepared for longer than normal processing times. Colleges and Departments are reminded to review pending iPortal requests on Friday, March 8 in order for ISEO advisors to review and process for students before the freeze.
- Scholar Requests - Longer Processing Times: From Monday, March 11, 2024 through Friday, March 15, 2024, ISEO will only process documents to support emergency requests. Scholars and faculty will not be able to submit new requests to ISEO until March 18, 2024, and should be prepared for longer than normal processing times.
For more information on the Sunapsis Launch, visit ISEO's Sunapsis Project Page.
Questions about international scholar services? Email us at iScholars@ucsd.edu.
Questions about international student services? Email us at iPortal@ucsd.edu.
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