TSA's Jan Mayangitan Perfectly Combines Polite and Professional
When you're in the midst of travel, it can be hard to find time to sit down and draft a letter, much less remember to send it after your travel is complete. When a PDX passenger makes the effort to send a follow-up note, you know their experience was extraordinary.
For one traveler, TSA's Jan Mayangitan fits the bill. “Jan was very polite and professional," they wrote. "He was incredibly kind and took the time to communicate with professionalism and compassion. Please hire more people like him!”
To recognize those airport employees that truly stand out as extraordinary, we host the PDX People customer service awards each quarter -- learn more about this quarter's event below. Want to nominate an employee who embodies the PDX People values and serves as a shining example of great customer service? Submit a nomination now.