News and resources for PDX employees.
News and resources for PDX employees.
T-minus 24 hours: PDX Quarterly Awards Tomorrow
Join us tomorrow – Tuesday, Jan. 26 at noon – for the PDX People Quarterly Awards ceremony to recognize outstanding customer service champions. The awards are held virtually so add it to your Outlook calendar now or bookmark this link to watch the live event.
Port of Portland Chief Operations Officer Dan Pippenger will provide an overview of projects underway at PDX, and Briana Thornton of Aesthete Tea will host a self-care segment on using tea as a ritual to bring a sense of routine back into one’s life. Aesthete Tea is a woman- and QBIPOC-owned organic loose leaf tea and herbal blend brand based in Portland and sold at Tender Loving Empire.
Every nominee receives special appreciation for their outstanding efforts and the PDX People working committee selects 10 employees – one from each of our airport industries – to win the exceptional honor of a PDX People Quarterly Award for customer service.
Pendleton's Victor Curtis Creates Community
If you don't already know Victor Curtis from Pendleton, you might want to go out of your way to meet him!
A nominee at our last PDX People Quarterly Awards ceremony, Victor is a fantasic asset not just to Pendleton, but to the entire airport. Victor is always chatting with customers and airport employees, making everyone feel welcomed and important. His assistance and charming conversations are memorable: Customers regularly return to the store to ask about Victor and share how he helped them find the perfect item. For Victor, staying engaged keeps him knowledgeable and aware of what’s happening throughout the airport. 
To recognize airport employees who truly stand out as extraordinary, we host the PDX People customer service awards each quarter – learn more about tomorrow's event in the article above. 
Do you know an employee who embodies the PDX People values and serves as a shining example of great customer service? Shower them with accolades by nominating them here.
January PDX Next Update
In the most recent PDX Next update, we share how making miniatures brings big visions to life and how upcoming construction may impact your daily routine.
Still adjusting to the Concourse Connector being closed? Read more about alternate routes and the FAQ for passengers here.
CDC to Require All Air Travelers to U.S. Show Negative Coronavirus Test
The U.S. Centers for Disease Control and Prevention will require a negative COVID-19 test from all air passengers entering the United States – a move it says may help slow the spread of the coronavirus. Air passengers must get a viral test within three days before their flight to the U.S. departs and must provide written documentation of their lab results or documentation of having recovered from COVID-19. The order goes into effect on Tuesday, Jan. 26.
Allegiant Announces New Nonstop Service from PDX to Three Destinations
Allegiant Airlines recently announced service from PDX to three new cities: Santa Maria, Monterey and Idaho Falls. Flights to Santa Maria start April 15 and flights to Monterey and Idaho Falls start on May 28. The new flights will operate twice weekly. Allegiant is known for serving small to midsize cities with competitive fares – one-way tickets will start at $49. 
Creating an Inclusive Environment for PDX Travelers
You might have heard phrases like "all passengers" or "good morning everyone" more frequently on the loud speaker. That's because many airlines have made the move to using more gender neutral language when greeting passengers.
In English, people frequently use pronouns – she/him, her/his – when speaking about one another. However, making assumptions about the gender of another person based on the person’s appearance or name isn't always correct. In fact, the act of making an assumption sends a potentially harmful message that people must look a certain way to demonstrate the gender they are or are not. is an excellent resource to learn more about pronouns and why they matter
Using someone’s correct personal pronouns and sharing your pronouns is considerate of those around you and helps create an inclusive, welcoming environment. So how can we use gender neutral pronouns to foster respectful interactions with passengers? Here are some tips to help you become a pro at pronouns:
Use "they/them” pronouns when you don't know which pronouns a person uses. Practice by imagining you're referring to a customer in third person while talking to a coworker. You can say, "They would like whipped cream on their mocha," or "They would like to pay with a credit card...can you ring them up?"
Share your pronouns and invite your coworkers to share the pronouns they use. When introducing yourself, share your pronouns by saying, "My name is Mindy and I use she/her/hers pronouns." Make a habit of asking anyone, even if you think you already know their pronouns.
Wear a pronoun pin so people know which pronouns you use. These pins (pictured above) can be purchased in many places, including Tender Loving Empire at PDX.
Use gender neutral language when referring to customers. Rather than saying, "Sir, I can help you here," try "I can help the next person here." Another tip is to replace gendered language like "guys" with more inclusive terms like "folks" or "y'all."
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