Introducing Student Services, the Registrar, and Financial Services | May 28, 2024

Hello Parents and Families, 

This week, we're taking you (and your students) on a tour of Student Services, including the Registrar and Student Financial Services (the Bursar and Financial Aid), and answering some of your frequently asked questions.

Student Services is your first point of contact for questions for the Registrar, Bursar, Financial Aid, Residential Life and Learning, and Orientation. We help students and families get answers to questions, complete university transactions, and make appointments as needed.

Visit our Student Services web page to learn more about how we can assist you!

You can email us at studentservices@tufts.edu or call us at 617-627-2000 during business hours (Monday through Friday, 10 a.m. to 5 p.m. ET). When you are on campus, you can visit us in person on the 7th floor of Dowling Hall.

The Registrar is a key office in Student Services. The team retains and manages your student's academic records, including their transcript. They facilitate many common transactions related to course registration, major declaration, grading, and enrollment. 

Explore the Registrar’s office web page to learn about all of their services.

One of the Registrar’s many responsibilities is to protect the privacy of your student's education records and the other rights they have to access and amend those records, which are outlined in a federal law called the Family Educational Rights and Privacy Act, or FERPA.

FERPA guarantees your student access to their education records and limits and/or prevents disclosure of those records to third parties.The Registrar also provides a mechanism for students to put in place a Privacy Block, which limits the University's ability to disclose their Directory information to third parties.

Your student can choose to provide you with Invited Viewer Access to see their academic record, pay tuition and fees, and/or waive the University's health insurance if applicable. Students can provide "Invited Viewer" access via their Student Information (SIS) account, which allows them to grant access to both Bills and Balances and the Health Insurance Waiver.

Student Financial Services consists of the Bursar and Financial Aid offices. The Bursar's Office will issue your student an eBill each semester. They will receive the fall statement in early July (due in early August) and the spring statement in early November (due in early December). If your student has added you as an "Invited Viewer," you will also receive notifications.

The Financial Aid Office provides numerous resources for students and families, including our web page for admitted students. We also have prepared answers to frequently asked questions. 

How do I view and/or Pay My Student's eBill? 

Students should begin looking for their eBill statement through their Student Information/SIS portal in the first week of July. Preliminary versions of their eBill may also be viewable in their SIS portal; however, their eBill will not be finalized until tuition and any applicable room and board charges are added, and any aid awards or other adjustments have been made.

Your student can view and/or pay their eBill, by selecting Bills & Balances in SIS, then My eBill or Make a Payment. To view and/or pay your student's eBill, your student must provide you with Invited Viewer Access. Once added as an Invited Viewer in your student's SIS portal, you will receive an email with directions. 

We offer a number of different options for paying the eBill. You can review the payment plan options online on the Bursar's web page.

How do I request a refund?

Your student may request a refund from their student account when a valid credit balance exists due to overpayment. We issue refunds electronically through BankMobile. You can review our refund policies as well as learn about the refund process including how to set up an electronic preference on the Financial Services web page. Please note that the option to set up a refund preference with BankMobile will be available for students beginning mid-July.

Wednesday, June 5, 7 p.m. ET – Welcome to Tufts (This webinar is for parents and families only; your student has been invited to a webinar just for them on June 4.) Register and submit any questions in advance.

Register and submit questions in advance for the Welcome to Your Academic Experience webinar with your student's degree program's Advising Dean and Senior Academic Advisors:

Thursday, June 20, 9 a.m. ET – Introduction to the International Center
This session provides important information for incoming international students and their parents and families. Register and submit any questions in advance.

Orientation communications, including recorded webinars, are archived on the Orientation website.  

The deadline for all first-years to send their final transcript to Undergraduate Admissions is June 27.

Also, students should make sure to send their official AP, IB, and/or A-Levels scores to Tufts by August 1. 

Please contact Student Services at 617-627-2000, StudentServices@tufts.edu or the Family Engagement contact Carole McFall at carole.mcfall@tufts.edu.

Family Engagementt