bcsnowpro.com

Monday, December 1st, 2025

Hi Ski & Ride School Supervisors,

As we continue to elevate the guest experience and streamline our operations, we’re excited to embrace this powerful new app designed specifically for Ski & Ride School. This tool is a game-changer for both instructors and guests, and we need your help to drive adoption and build excitement among your teams. We value and appreciate your leadership in managing this change with our team.

Below are key messages to help you communicate the value of the app to your team of instructors:

Key Features for Instructors:

Accurate student profile and safety information
- Allergies, medication, safety description photo from check-in; submitted in advance by the student/guardian and available at your fingertips at any point during the lesson
Digital class lists
- Classes can be created through the app while in the lesson yard
  - More efficient and without any wasted paper
- Ability to digitally create class lists and transfer students between classes
  - Live view of class lists for supervisors – reduces class interruptions
  - Ability to move students to a wellness break
Real time updates & photos delivered to parents during the lesson
- Helps build engagement during lessons
- Provides parents more transparency mid-lesson
Skill tracking and milestones
- Easy and consistent way to provide tangible progress from each lesson and a roadmap for the next steps in their progression
- Skills from previous lessons are available at check-in
  - Creating efficiency and accuracy in student assessment leading to more time on snow
  - Seamless way to provide skills reporting for parents and guests to understand tangible progress made over time
Ability to provide detailed lesson summary reports directly to guests or guardians
- Elevates guest service through photo memories and comments
Tailored to All learning styles
- Supports diverse teaching approaches designed to ease administrative tasks through easy-to-use digital processes

Key Features for Guests:

Wayfinding & lesson location
- All lesson details and locations in one easy-to-access place
Digital Check-in & eROL
- Seamless step-by-step guidance to ensure the guests has completed all pre-lesson steps and is ready to start their lesson
- Ability to complete the Release of Liability through the app
Live progress tracking
- Real-time updates for students and parents to follow along
- Easy to share and review milestones of all family members in the guest household
Gamification
- Earn badges via Geo-Tracking and celebrate milestones to keep students engaged
Memorable moments captured & shared in real time
- Photos and milestones create lasting memories to share instantly
Consistent experience across all resorts
- A unified approach to guest engagement, progression and instruction

How to Help Guests to Complete the Download and Setup Steps:

Download the My Epic App from the App Store or Google Play.
Log in using your Epic account credentials.
Navigate to the Ski & Ride School section to view lesson details.
Enable notifications to receive real-time updates and photos.
Confirm your child’s profile and lesson enrollment.

Directions for employees to download Lesson Connect coming soon!

Once Lesson Connect is live for instructors, encourage your teams to explore the Lesson Connect app and plan to integrate it into their daily routine. Their participation is key to delivering an innovative, connected, and memorable experience for our guests. Let your SRS leaders know if you need additional materials or support in rolling this out. Let’s work together to make this season the most impactful yet!

*Please find all previous communications linked below*

Links to all communications up to this point (where to catch up!)

SRS in My Epic app – Guest Experience
SRS in My Epic app – Instructor Experience
SRS in My Epic app – Sup View
SRS in My Epic app – Instructor FAQs
SRS in My Epic app – Instructor Training Preview
SRS in My Epic app – Guest Conversion Tactic

Sincerely,

Miranda Hicks

Sr. Manager | Ski and Snowboard School

Beaver Creek

www.beavercreek.com

VAILRESORTS

These communications are voluntary and informational only.

Beaver Creek Ski & Snowboard School sends many important employee communications via this platform. Please do not unsubscribe from these messages.

Brought to you by your Beaver Creek Admin Team!

Follow Beaver Creek!

BCSnowPro.com

Manage your preferences | Opt Out using TrueRemove™
Got this as a forward? Sign up to receive our future emails.
View this email online.

One Beaver Creek Place None | Avon, None 81620 US

This email was sent to sgerrish@vailresorts.com.
To continue receiving our emails, add us to your address book.